If you’ve had a Super Guarantee contribution returned to you since the end of October 2023, it may be due to a failed verification check.
From 1 November 2023, our system has been updated with more robust checks to verify member information. The most common mistake leading to returned contribution are typos in the name and/or date of birth, and members who have legally changed their name but are yet to update their super account.
We recommend that your employee checks the name and date of birth listed on their online account, or verifies their details by contacting our team, to help you compare against the details listed the employee file used by your payroll system or clearing house.
We also recommend ensuring you have the correct member number for the employee and are not using the account number associated with their superannuation account.
Future Super’s bank account details were changed in in 2023. If your employee’s details are correct, please confirm that your clearing house or payroll system are using our correct and up-to-date fund details by checking that their system has synced with the Australian Taxation Office (ATO)’s Fund Validation Service (FVS) register since 1 November 2023.
